Shipping policy
Zero2Sixty Group LLC Shipping Policy
Last Updated: 02/27/2026
Zero2Sixty Group LLC (“Zero2Sixty,” “we,” “us,” or “our”) operates www.zero2sixty.co and is committed to delivering your order as efficiently and reliably as possible.
This Shipping Policy applies to all purchases made through our website.
1. Order Processing Time
Orders are typically processed within 1–3 business days (Monday through Friday, excluding federal holidays).
Processing time includes:
· Order verification
· Payment authorization
· Packing and preparation for shipment
Please note:
· Processing time is separate from shipping time.
· During high-volume periods (including sweepstakes launches, promotions, or holidays), processing times may be extended.
2. Shipping Timeframes
Standard shipping within the Continental United States generally takes 3–7 business days after processing.
Delivery times may vary depending on:
· Carrier delays
· Weather conditions
· High shipping volume periods
· Incorrect address submissions
· Other events outside our control
Zero2Sixty does not guarantee delivery dates unless explicitly stated.
3. Tracking Information
Once your order has shipped, you will receive a confirmation email containing tracking information.
Please allow up to 24 hours for tracking updates to appear after the carrier scans the package.
If you do not receive tracking information within a reasonable time, contact us at: info@zero2sixty.co
4. Risk of Loss & Carrier Responsibility
Once an order is transferred to the shipping carrier, risk of loss transfers to the customer, as permitted under applicable law.
Zero2Sixty is not responsible for:
· Carrier delays
· Lost or stolen packages marked as “Delivered”
· Damage occurring during transit
However, we will assist customers in filing carrier claims when appropriate.
5. Delivered But Not Received
If your tracking status shows “Delivered” but you have not received your package:
1. Verify the shipping address entered at checkout.
2. Check with household members and neighbors.
3. Contact the shipping carrier directly.
4. If the package cannot be located, email info@zero2sixty.co and we will assist in investigating.
We may require written confirmation from the carrier before issuing replacements.
6. Address Accuracy
Customers are responsible for providing accurate shipping information.
If you notice an incorrect address:
· Contact us immediately at info@zero2sixty.co
· Address changes cannot be guaranteed once an order has been processed or shipped.
Zero2Sixty is not responsible for packages shipped to incorrectly provided addresses.
7. Returned Packages (Undeliverable Orders)
If a package is returned to us due to:
· Incorrect or incomplete address
· Failure to claim delivery
· Refusal of delivery
We will contact you to confirm updated shipping information.
Additional shipping fees may apply for re-shipment.
A new tracking number will be provided once the order is re-shipped.
8. International Shipping
At this time, Zero2Sixty primarily ships within the Continental United States.
If international shipping becomes available:
· Customs duties, taxes, and import fees are the responsibility of the customer.
· Delivery times may vary due to customs processing.
9. Shipping of Sweepstakes Prizes
Shipping or delivery of sweepstakes prizes may be subject to:
· Identity verification
· Signed affidavits
· Tax documentation compliance
· Prize delivery timelines may differ from standard merchandise shipping.
10. Contact Information
For shipping-related inquiries:
Zero2Sixty Group LLC
8000 Research Forest Drive, Suite 115-379
The Woodlands, TX 77382
United States
Email: info@zero2sixty.co