Refund policy

Zero2Sixty Group LLC Refund Policy

Last Updated: 02/28/2026

Zero2Sixty Group LLC (“Zero2Sixty,” “we,” “us,” or “our”) operates www.zero2sixty.co and offers made-to-order merchandise, digital products, and promotional sweepstakes entries.

By placing an order through our Services, you agree to this Refund Policy.

1. All Sales Are Final

All merchandise sold by Zero2Sixty is made to order through third-party print-on-demand partners.

Because items are produced specifically for each customer after purchase:

All sales are final.

We do not offer refunds, returns, or exchanges for:

·         Incorrect size selection

·         Buyer’s remorse

·         Accidental orders

·         Color variation due to screen differences

·         Minor print placement variations

·         Promotional or limited-edition items

·         Shipping delays caused by carriers

Please review sizing charts and product descriptions carefully before completing your purchase.

2. Digital Products

All digital products (including downloadable files, digital entries, or promotional assets) are non-refundable once accessed or delivered.

3. Sweepstakes Entries

Purchases associated with sweepstakes promotions are for merchandise and/or promotional consideration.

 

Sweepstakes participation includes a No Purchase Necessary Alternative Method of Entry (AMOE).

Because sweepstakes entries are processed upon submission:

·         Entry fees or associated purchases are non-refundable.

·         Disqualification due to rule violations does not entitle a participant to a refund.

Official sweepstakes rules govern all promotions.

4. Damaged or Defective Items

We will replace (not refund) items that:

·         Arrive damaged

·         Contain a manufacturing defect

·         Differ materially from the ordered item

To request a replacement:

·         Contact info@zero2sixty.co within 7 days of delivery

·         Provide clear photos of:

o   The item

o   The defect

o   The packaging (if applicable)

If approved, we will issue a replacement at no additional cost.

We reserve the right to deny claims that:

·         Show signs of wear

·         Appear altered

·         Are submitted outside the 7-day window

Returns are not required unless specifically requested.

5. Order Cancellations

Orders may only be canceled if production has not yet begun (Usually within a few minutes to an hour).

Once production has started, the order cannot be canceled.

Because items are made to order, production may begin shortly after checkout.

6. Shipping Issues

Zero2Sixty is not responsible for:

·         Carrier delays

·         Lost or stolen packages marked “Delivered”

·         Incorrect addresses provided at checkout

If your package is marked delivered but not received, please follow the steps outlined in our Shipping Policy.

Refunds will not be issued for carrier-confirmed deliveries.

7. Chargebacks & Payment Disputes

By completing a purchase, you agree:

·         You have reviewed product details, sizing information, and policies.

·         You understand items are made to order.

·         You understand that sweepstakes entries include a free AMOE option.

·         You will contact Zero2Sixty customer support before initiating a chargeback.

If a chargeback is initiated without first contacting us:

·         We reserve the right to dispute the chargeback.

·         We may provide proof of delivery, policy acknowledgment, and transaction authorization.

·         Future purchases may be restricted.

Fraudulent chargebacks may be reported to payment processors and appropriate authorities.

8. Refund Exceptions

In rare cases, we may issue a refund at our sole discretion for:

·         Duplicate charges

·         Technical checkout errors

·         Verified internal processing errors

Discretionary refunds do not establish precedent.

9. Contact Information

For refund or order issues, contact:

Zero2Sixty Group LLC
8000 Research Forest Drive, Suite 115-379
The Woodlands, TX 77382
United States
E-mail: info@zero2sixty.co